Terms and conditions of use

This agreement applies to the advertisement, sale and service of all products offered by hottubsgarden.co.uk.

Please note all hot tubs are hand made. In certain cases custom hot tubs can be made and as such there is no cancellation and return policy for custom orders. Once a custom order has been placed, there is no refund policy as each item is custom made by hand and cannot be re-consigned. Thank you in advance for your understanding.

hottubsgarden.co.uk supply and deliver to Europe and all of mainland Britain, including Scotland however the delivery price may vary depending on your location.

We reserve the right to cancel your order if we do not deliver to your area.

Please note: in the event of the buyer cancelling the order after the first half payment, the payment won't be refunded.

We oblige to quality deliver the hot tub to the buyers stated address. Delivery is generally by a van with a lift and the buyer must make sure that he has access for this type of delivery. Usually to position the hot tub in place there will be needed additional 3-4 strong men (to assist with the lifting of the hot tub).  Where our driver is requested to or there is an implication that delivery should be made onto your property or any private property this may be done at the drivers discretion but is entirely at your risk and responsibility. Any damage incurred owing to weight of delivery vehicle / driver negligence or any other damage is entirely at your risk and you agree to be responsible for any costs in making good. Damage to lawns, flower beds, driveways adjacent to a narrow or difficult access route will be the responsibility of the customer.

You must advise us if there are access difficulties, we will endeavour to assist the buyer to deliver a hot tub even in the most difficult access situations but please note these type of operations may cost extra.

Any additional cost incurred by hottubsgarden.co.uk to re-deliver any product because of access issues will be reimbursed to GardenWellness24 by the buyer.

The delivery period stated is approximate and usually 2 to 6 weeks from the order. All delivery periods stated are “advisory” and estimated. We shall have no liability whatever for delayed delivery.

The goods remain at risk to gardenwellness24 until delivery. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Gardenwellness24 retains the right to recover goods belonging to them and to enter the buyer’s premises to do so.

The goods must be inspected and any missing items or damage reported within a reasonable time. Please note that custom built hot tubs cannot be returned.


We offer 2 year warranty. The following situations are specifically excluded from this guarantee:

  • Damage caused by incorrect handling, storage, installation, use, modification or repair not authorised by Gardenwellness24.
  • Wear and tear.

In the Event of any part being replaced under a warranty it is your responsibility to fit that part.

Timber Products:

You accept that wood is a natural material. It differs from man-made materials each piece of timber will have grains and knots which will vary. Being a natural product wood will react to changes in atmospheric conditions. Some splitting of the timber may occur as it expands and contracts with changes of humidity and temperature. These is perfectly natural and does not affect the integrity of the timber or of the structure it is used in and therefore splitting, cracks & knots etc are not covered by any guarantee.

The goods provided by hottubsgarden.co.uk are a natural product and as a result slight variations in colour, size and weight may occur from time to time. Hottubsgarden.co.uk will endeavour to keep these variations within limits but cannot guarantee continuity between batches of.

Where included in the delivery hottubsgarden.co.uk will not be liable for provision:

  • Outside normal working hours, weekends or public holidays
  • For changes requested by the buyer
  • For maintenance

No liability will be accepted for:

  • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that you may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
  • Theft from your premises – unless caused by our negligence Hottubsgarden.co.uk are not responsible for any failure to deliver caused by circumstances beyond their control including (but not limited to) strikes, terrorism, war, weather conditions, exchange fluctuations, governmental or regulatory changes and natural disasters.

Please note there is no cancellation policy for custom orders. Once a custom order has been placed, there is no refund policy as each hot tub is custom made by hand and cannot be re-consigned. Thank you in advance for your understanding.

These terms and conditions, together with our current prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

It should be noted: All third party work, unless invoiced by us, including assembly or any modifications are not part of this contract but shall form a separate contract between you and the service providing company. Gardenwellness24 shall not be responsible for any unauthorised modifications to the hot tub and related parts or any occurrence relating to the effect of any modifications whatsoever.